Support Engineer - Finance & Systems | Bileeta

Job Responsibilities

· Provide timely and effective technical and financial process-related support to clients.

· Manage and address client requirements for ongoing projects with precision and professionalism.

· Escalate unresolved queries to the appropriate level of support.

· Identify and track issues, ensuring they are routed to the correct resources.

· Update support records and generate activity reports.

· Guide customers through the problem-solving process with clarity and patience.

· Follow up with clients, provide feedback, and ensure efficient and satisfactory resolution of issues.

· Maintain proper documentation and closure of all support cases.

Requirements for an Ideal Candidate

· Part qualifications in finance or related fields such as CIMA, CMA, ACCA, CA,

· 1–1.5 years of experience in Finance, Auditing, Operations, or System Implementations.

· Basic knowledge of accounting concepts and financial standards is essential.

· Exposure to financial auditing, finance operations, or ERP systems as a user is an added advantage.

Soft Skills

Ø Excellent communication and interpersonal skills

Ø Excellent Customer Service Skills

Ø Fluency in written and spoken English

Ø Fast learner with an ability to think outside the box

Ø Strong analytical and problem-solving skills

If you are interested in joining a dynamic team that is committed to making a difference in the technology industry, please send your resume via an email within 7 days of this advertisement to careers@bileeta.com

Visit our website for more info: https://bileeta.com/careers/