ICT Support Specialist | Evokelabs

Evoke Labs Pvt Ltd, a prominent Software Development and IT Services company, is on the lookout for a skilled ICT Support Specialist to join our dynamic team. If you’re passionate about IT, possess a strong knowledge base, and thrive in a collaborative environment, we want to hear from you.

Position Overview:

 As an ICT Support Specialist at Evoke Labs, you will be a key contributor to customer support, 2nd-level technical assistance, and various general IT tasks. We are seeking an individual with a solid understanding of networking, AWS fundamentals, cloud technologies, basic MySQL, ITIL, basic IT security, and server management in both Linux and Windows environments.

Responsibilities

• Gain a deep understanding of our software development processes and workflows to effectively support management decisions.
• Work closely with cross-functional teams and stakeholders to set realistic operational targets and timeframes for projects, ensuring alignment with company goals.
• Perform cost calculations, budget tracking, and resource coordination to keep projects on track and within budget.
• Document processes, procedures, and project plans meticulously, ensuring clarity and accessibility for all team members.
• Actively monitor project progress, identify potential bottlenecks, and proactively suggest solutions to keep projects on course.
• Prepare and present status reports that provide actionable insights based on data analysis, helping management make informed decisions.

Preferred Qualifications

• Bachelor’s degree in business administration, management, or a related field preferred.
• Strong analytical skills and the ability to perform cost calculations accurately.
• Excellent written and verbal communication skills in English.
• Proficiency in project management tools and techniques.
• A passion for technology and a keen interest in the software development industry.
• Exceptional organizational skills and attention to detail.
• Ability to collaborate effectively with diverse teams.
• Prior experience in project management, process documentation, or similar roles is a plus.

Additional Information

• This is a full-time position located in Sri Lanka.
• As a valued member of our team, you will have the opportunity to work on exciting projects and contribute to our start-up’s growth.
• We encourage a culture of continuous learning and innovation, fostering an environment where your opinions and ideas are valued and appreciated.

Application Process

If you are a motivated and skilled professional who meets the above criteria, please send your resume, highlighting your qualifications and interest in the position, and any additional supporting documents to visit https://evokelabs.io/careers/ or submit the form or info@evokelabs.io with the subject line “ ICT Support Specialist – [Your Full Name]“.